Refund Policy

StreamLume charges per movie. Each successful payment unlocks that film on your account for 24 hours. Please read this policy before you pay.

1. Paid screenings (₹20)

Payments are processed by Razorpay. When payment succeeds and you return to StreamLume while signed in, access to the movie you were watching is turned on for 24 hours on that account.

2. Refund eligibility

Because access starts as soon as payment is confirmed, paid screenings are generally non-refundable once playback is available.

We may offer a refund if:

• You were charged but the movie did not unlock within a reasonable time, and we cannot restore access, or
• You contact us within 24 hours of payment with your Razorpay receipt and StreamLume login email.

Refund decisions are made case by case.

3. How to request a refund

Email hello@streamlume.com with:

• The email you use on StreamLume
• The movie title
• The date and amount paid
• Your Razorpay payment reference, if you have it

Eligible refunds are processed within 5–7 business days to the original payment method where possible.

4. Not eligible

• Screenings where you successfully watched the movie during the 24-hour window
• Duplicate payments where both unlocks were used
• Accounts that violate our Terms of Service

5. Contact

Questions or refund requests: hello@streamlume.com